Returns Policy
REJI UNIFORMS MANAGED UNIFORM SHOPS
RETURNS & EXCHANGES POLICY
This policy applies to uniform shops managed by On-Point Apparel Pty Ltd trading as Reji Uniforms.
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
CHANGE OF MIND RETURNS
We are happy to offer an exchange or store credit for change of mind purchases.
The following timeframes apply:
• In-store purchases: Within 60 days of purchase.
• Online purchases (Australia): Within 60 days of delivery.
To be eligible for an exchange or store credit, the following conditions must be met:
• Proof of purchase is provided.
• Merchandise is unworn, unwashed, unused and in its original condition.
• All tags and original packaging remain attached and intact.
• Merchandise is a current uniform item.
Exchanges are subject to stock availability.
EXCLUSIONS TO CHANGE OF MIND RETURNS
For hygiene, operational and stock management reasons, the following items cannot be returned or exchanged.
• Hosiery (socks and tights).
• Headwear (including hats and hijabs).
• Undergarments (including bike pants).
• Personalised or embroidered items.
• Discontinued or obsolete uniform styles.
• Sale or clearance items.
SALE AND CLEARANCE ITEMS
Items marked as "Sale" or "Clearance" are not eligible for exchange, store credit or refund.
FAULTY OR INCORRECT ITEMS
If an item is faulty, damaged, incorrectly supplied or does not meet the consumer guarantees under Australian Consumer Law, please contact us as soon as possible.
Proof of purchase is required.
GOVERNMENT ISSUED VOUCHERS
Customers may use some or all of an eligible government-issued voucher towards their purchase.
Where the value of the purchase is less than the voucher value, any unused voucher balance cannot be redeemed for cash, store credit or an alternative voucher.
If merchandise purchased using a government-issued voucher is returned, any approved exchange or store credit will be processed in accordance with this policy. No cash refund will be provided for the voucher-funded portion of the purchase.
STUDENT ASSISTANCE (SCHOOL ISSUED)
Customers may use school-issued student assistance towards eligible purchases.
Student assistance has no cash value and cannot be exchanged for cash, store credit or vouchers.
If merchandise purchased using student assistance is returned, any approved exchange will be processed in accordance with this policy. No cash refund will be provided for the student assistance-funded portion of the purchase.